1. Overview
This Privacy Policy applies to information processed through cTrader-related websites, platform Servicess, support channels, downloads, account access Servicess and associated platform resources.
cTrader provides access to trading technology, charting functionality, copy trading features, algorithmic trading environments and related platform resources. Broker Servicess, account management, payment processing and third-party products may be provided independently by their respective providers.
2. Personal Information
Information processed may include account identifiers, contact details, device data, browser details, platform access records, download activity, support communications and Services interaction data required for platform functionality, security and technical support.
- Account and contact data, such as email address, account identifier, language preference and regional setting.
- Device and log data, such as IP address, browser type, operating system, access time, page path, error reports and crash information.
- Platform usage data, such as downloads, page interactions, searched topics, selected Servicess, cBots, indicators, plugins and Copy-related activity.
- Support data, such as screenshots, error descriptions, troubleshooting details, message history and technical diagnostics submitted through support channels.
- Payment and subscription data, such as order identifiers, product names, billing status, invoices, renewal records and refund status where applicable.
3. Data Processing Purposes
Information may be processed to support account access, platform functionality, security monitoring, Services maintenance, technical support, subscription management, fraud prevention, platform improvement and compliance with applicable legal obligations.
- Providing access to cTrader downloads, Trade, Copy and Algo environments, platform resources and related support Servicess.
- Maintaining login sessions, authentication, account security, device recognition and Services availability.
- Processing orders, subscriptions, billing records, refunds, invoices and Services notifications where applicable.
- Improving platform usability, page performance, search relevance, troubleshooting quality and Services reliability.
- Meeting legal, regulatory, security, audit, dispute resolution and anti-fraud requirements.
6. Data Retention
Information may be retained only for the period necessary to support platform operations, satisfy legal obligations, resolve disputes, maintain security records, process transactions and meet regulatory requirements.
When information is no longer required, it may be deleted, anonymized or handled through another reasonable data minimization process.
7. Data Security
Administrative, technical and organizational safeguards may be used to protect information against unauthorized access, alteration, disclosure or destruction.
Internet transmission and electronic storage cannot be guaranteed as completely secure. Security incidents that may affect user rights will be handled according to applicable legal requirements and notification procedures.
8. International Data Transfers
Platform infrastructure, support Servicess, payment systems and technical providers may operate across multiple jurisdictions. Information may therefore be transferred, processed or stored outside the original country of access.
Where required, appropriate safeguards may include contractual controls, access restrictions, encryption, data minimization and other measures recognized under applicable privacy laws.
9. Privacy Rights
Depending on applicable laws, privacy rights may include access, correction, deletion, restriction of processing, objection to processing, withdrawal of consent and requests relating to data portability.
Identity verification may be required before privacy-related requests are processed, especially when account data, support records or transaction-related information is involved.
10. Minors
Platform Servicess are intended for adults who are legally permitted to access financial trading Servicess within their jurisdiction. Access by minors is not intended.
If personal information from a minor is identified, reasonable steps may be taken to delete or restrict the information according to applicable law.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect platform changes, operational requirements, security practices or legal obligations. The latest version will be published on this page.
12. Contact Information
Questions regarding privacy, personal information or platform data processing may be submitted through the Help Center or designated support channels.
Legal Notice
This Privacy Policy is provided for platform information purposes and should be reviewed according to the applicable operating entity, target markets, payment flow, data processing locations and privacy regulations before publication.